The entire customer experience was going well.
My wife and I were greeted immediately upon entering the showroom, and offered help in a non-intrusive, low-key manner. The salesman was not at all pushy; in fact, we found him to be quite helpful. When we settled on a vehicle, and agreed on a price, we were introduced to the finance manager, who promptly completed all the paper work with us.
When our new car was brought to us, the salesman demonstrated all the controls, gauges, levers and buttons, showed us where each of the 32 cup-holders were located and even offered to connect our phones to the blue-tooth stereo. We were happy customers.